GLS Netherlands

We sent 7 boxes from the Netherlands to Spain through EcoParcel, which uses the GLS delivery service. We also paid extra for optional insurance — about 60% more than the base cost. Unfortunately, several items were damaged during transport. When we filed a claim, EcoParcel refused it. First, they claimed we had sent forbidden items — which we did not. When we asked for a list of those supposedly forbidden items, they changed their explanation, saying the boxes were not packed properly. In reality, everything was packed very carefully using strong boxes (each up to 30 kg, though our heaviest was only 19 kg), and all items were cushioned with towels and clothes. The damage clearly resulted from poor handling, not packaging. Despite having paid for insurance, they refused to compensate us for the damage. I also asked EcoParcel for a link where we could leave a review of our experience, but after that request, they stopped replying. Avoid using EcoParcel and GLS — their service and customer support have been extremely disappointing.

This logistic is very disappointing and unreliable. Being told I’m absent to receive the package which was completely false. And when I rescheduled to get another delivery date, nothing came in. No possible customer care to reach. I paid for delivery services, I expect my package

I was expecting a parcel from another country, and GLS was a partner in this delivery. The other company's postal worker called to check the address, but misheard it. By the time I saw it in the app and tried to correct it, the postal worker told me that parcel has already been delivered by courier. One day before the expected delivery date. Without any SMS or email notification. But the main problem is: according to the cadastral register, there is a wasteland at that address. The courier, when delivering the parcel, did not think to call and check whether there was a mistake. He just left the parcel somewhere. Or he took it and marked it as ‘delivered’? I still don't know, because it's impossible to call GLS directly, contact is made only through the form on the website. This is my first experience with you and it's terrible.

This is simply the worst transportation company ever. Waiting for a package all afternoon so that at the end of the delivery timeslot the delivery date is refreshed for after the weekend - because they don’t work over the weekend! Absolutely ridiculous and would definitely not recommend shipping anything with GLS.

AVOID THEIR SERVICES! Company that doesn’t care about their clients at all! They changed the delivery time to one day earlier and only informed us a couple of hours in advance. They wouldn’t let us make any changes to the new delivery date or time. Then the driver didn’t follow instructions and delivered a very valuable package to neighbors we’re having a fight with. The company refused to send a driver back to pick up the package from these neighbors.

Was to recieve a parcel between 09.45 and 13.45, It never arrived the tracker never update. I was waiting at the door untill 20.00 and I was refreshing their tracker every 15min throughout the day. At 21.45 and still no delivery i decide to go to bed. I litterally had sat at the door and ordered dinner aswell as the parcel was of high importance.. Today I wake up to a update on the tracker claiming they delivered said parcel to me at 13.00 yesterday which is a blatant lie as for one id need to sign for it and for the second no sane person would then keep waiting for a parcel that already arrived. This company is nothing more than an organised mailfraud ring. They should be investigated by authorities and shut down. And this time they will face consequences as I actually have proof of their scam.